Service Relationship Management

This blog is dedicated to discussing the concept of Service Relationship Management or SRM. The simplest way to view SRM is to think of it as the inverse of Customer Relationship Management.  SRM is intended to put the consumer in control of their interactions much like CRM systems help companies manage their customers.

You will read posts from multiple authors on this blog, giving you the a unique perspective on our thoughts on Service Relationship Management.  This blog includes insight on how SRM parallels other industries, pinpointing certain  characteristic similarities.